ACCESSIBILITY

Rochester Castle Live is dedicated to ensuring the accessibility of our festival for all attendees, including those with deafness or mobility challenges. The Festival Crowd is committed to creating an inclusive space for everyone.
Rochester Castle, our outdoor events venue, predominantly features a level surface with tarmac pathways and grass areas that may become muddy, requiring assistance as the terrain is uneven in certain areas. Due to venue constraints and our official capacity, seating availability is limited. Unfortunately, bringing portable chairs into the site is not allowed.
The main entrance to the events is situated at the top of a steep hill, necessitating careful planning for a visit, particularly for individuals with mobility issues, as it presents a challenge.
Viewing platforms and areas operate on a first-come, first-served basis and are exclusively accessible to individuals with the appropriate passes issued by the ticket agent from whom you purchased your ticket. Personal Assistants can access the viewing platform only if space is available at the time. Our platform follows a 1+1 policy, allowing space for those who need it most. However, we understand that, in certain situations, separation may not be possible, especially for families with children or adults who cannot be separated.
Personal Assistance/Carer Tickets
A Personal Assistance /Carer ticket is available to customers. With a +1 on their registration or access card.
For those Purchasing a standard ticket these will be free of charge. For those purchasing VIP tickets these will be charged at the difference between a standard and a VIP ticket.
If you do not have an Access card then you will be able to apply for either free registration to our events or for a full Access Card here.
Please then purchase your ticket and email info@thefestivalcrowd.com with Proof of ticket purchase, the event name and the details of your Access Card/registration in order to obtain your free PA ticket.
Terms and conditions:
You will need to enter the event via the accessible que lane where you will be issued wristbands.
The name on the ticket must match the access card/registration and you may be asked to provide this/ID on entry to the event.
PA/Carer must enter and leave the venue with the person they are assisting and be with them for the duration of the event.
Any additional support on the day can be obtained by going to the welfare tent or by showing your band to security.
PA tickets are not issued on a first come first serve basis but cannot be legally issued if the event is sold out, so it is imperative that you obtain your ticket and Access card at your earliest convenience.
The applications for Carers Tickets will close two weeks before the date of the event in question.